Understanding Malicious Mail

Fraudsters often send malicious mail designed to look official, hoping to trick recipients into sharing personal information or making unauthorized payments. These letters may appear to come from trusted sources-including your credit union-but they’re carefully crafted scams.

What to Look For:

• Urgent language urging immediate action
• Requests for personal information, like your account number or Social Security number
• Suspicious return addresses or poor-quality printing
• Unfamiliar phone numbers or websites

What You Can Do:

• Don’t respond or call numbers listed in suspicious mail
• Never share personal or financial information through mail unless you’re sure it’s legitimate
• Contact us directly using the number on your official statements or our website
• Report it-bring suspicious mail to your nearest branch or call our member service team

Fraudsters are getting smarter, but with a little caution and awareness, you can stay one step ahead. If you’re ever unsure, we’re here to help.